Privacy Policy

Simply Lasers Privacy Policy

Effective Date: 15th April 2025

Simply Lasers (referred to as "we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa and other applicable laws.

Information We Collect:

We may collect the following types of personal information:

Identity Information: Your name, surname, identification number, date of birth, gender.
Contact Information: Your address, email address, phone number.
Health Information: Information related to your skin type, medical history relevant to laser hair removal treatments, allergies, and previous treatments. This information is collected with your consent for the purpose of providing safe and effective treatments.
Appointment and Service History: Records of your appointments, treatments received, and any related notes.
Payment Information: Details necessary for processing payments, such as credit card information (we use secure third-party payment processors and do not store your full credit card details on our systems).
Website Usage Information: Information about how you use our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits (collected through cookies and similar technologies – please see our Cookie Policy below).
Marketing Preferences: Your preferences for receiving marketing communications from us. How We Collect Your Information:

We collect your personal information in the following ways:

Directly from you: When you book an appointment, complete forms (online or in-person), consult with our technicians, provide information during treatments, subscribe to our newsletter, or contact us via phone or email.
Automatically through our website: Through cookies and similar tracking technologies when you browse our website.
From third-party payment processors: We receive confirmation of payment processing from our payment providers. How We Use Your Information:

We may use your personal information for the following purposes:

Providing Services: To schedule and provide laser hair removal treatments and related services.

Treatment Planning: To assess your suitability for treatments and develop personalized treatment plans based on your health information (with your consent).
Communication: To communicate with you regarding appointments, treatment preparation, follow-ups, and respond to your inquiries.
Payment Processing: To process payments for our services.
Record Keeping: To maintain accurate client records and treatment history.
Marketing: To send you promotional materials, special offers, and newsletters (if you have opted in to receive such communications). You have the right to opt-out at any time.
Improving Our Services: To analyze website usage and client feedback to improve our services, website functionality, and client experience.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Security: To protect our website and business operations from fraud and unauthorized access. Disclosure of Your Information:

We may disclose your personal information to the following parties:

Our Staff: Our trained technicians and administrative staff who need access to your information to provide services and manage our business operations.
Third-Party Service Providers: We may engage third-party service providers to assist us with website hosting, payment processing, marketing, and other services. These providers are contractually obligated to protect your personal information.
Legal Authorities: We may disclose your information if required by law, court order, or other legal process.
With Your Consent: We may share your information with other third parties with your explicit consent. Security of Your Information:

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or destruction. These measures include:

Secure server infrastructure.
Encryption of sensitive data during transmission.
Access controls to limit who can access your information.
Regular security assessments and updates. Retention of Your Information:

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. This may include retaining records for treatment history, financial reporting, and legal obligations.

Your Rights Under POPIA:

Under POPIA, you have certain rights regarding your personal information, including the right to:

Access: Request access to your personal information held by us.
Correction: Request the correction or deletion of your personal information that is inaccurate, incomplete, or no longer necessary.
Objection: Object to the processing of your personal information in certain circumstances.
Restriction: Request the restriction of the processing of your personal information in certain circumstances.
Data Portability: Receive your personal information in a structured, commonly used, and machine-readable format.
Withdraw Consent: Withdraw your consent to the processing of your personal information at any time (where processing is based on consent).
Lodge a Complaint: Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact us using the contact details provided below. We will require you to verify your identity before processing your request.

Cookies and Similar Technologies:

Our website uses cookies and similar technologies to collect information about your browsing activities. You can manage your cookie preferences through your browser settings. Please refer to our separate Cookie Policy [If you have one, link it here. If not, include a brief explanation of the types of cookies used and their purpose within this policy].

Links to Other Websites:

Our website may contain links to other websites. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any websites you visit.

Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the "Effective Date" at the top of this policy. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Simply Lasers [223 Lilian Ngoyi Street

Windermere

Berea Durban] info@simply-laser.com

(031) 3031451

Information Regulator (South Africa):

You have the right to lodge a complaint with the Information Regulator if you are not satisfied with how we have handled your personal information.

The Information Regulator (South Africa) JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001 P.O. Box 31533,

Braamfontein, Johannesburg, 2017

Privacy Policy

A Legal Disclaimer